Marketing Can't Erase Bad Customer Service

Posted by Cindy on May 18, 2010

Customer service is the process of taking care of a customer before, during, and after the sale. While the level of service may differ with the value or cost of the goods or service, the outcome should be the same: a pleasant customer experience that reinforces perceptions gathered through marketing materials, referrals, etc. That's the theory, at least.


Lamenting the Loss of Portfolio Pieces

Posted by Zachary on May 12, 2010

In case you haven't noticed—and judging by the attendance, you haven't*—we made a few changes the other day over at our portfolio. We're not talking major renovations; I simply added three items and removed two. However, the experience left me with a touch of melancholy.

The two items I cut from the list—the Boerne CVB and the Cibolo Nature Center—were jobs performed for local clients with whom we've had long-standing relationships. Those relationships aren't in jeopardy, incidentally. For one, we simply wanted to show off some of our recent work; additionally, one of those websites was built on a platform we no longer use or emphasize.


In With the New : A Fiddlin' Frogs Story

Posted by AMac on July 30, 2008

A few months ago, an eager business owner walked into Digett looking for a new identity. Not as a person, but as a company—Fiddlin' Frogs, to be exact. Fiddlin' Frogs was, at the time, a small boutique in Boerne specializing in trendy, wearable clothing, unique furniture, and some other merchandise you'd have to see to believe.


Back to Nature

Posted by Joann on February 20, 2007

Most of us at Digett are outdoor enthusiasts and all about getting back to nature. So naturally, when the Cibolo Nature Center hosted the recent Boerne Chamber Mixer, we were there. They just happen to be our friends too.


Jesse's making good music with Peacefield

Posted by Mark Figart on February 13, 2007

So great to see Jesse in the office today. His latest band, Peacefield, really sounds nice. Jesse was kind enough to stop by the office to help Joann with a little planning that she has taken on related to the upcoming Boerne Adventure Fest. Thanks for the help, Jesse, and don't be such a stranger. Lori and I hope to catch you on stage soon.


Boerne (and Digett phones) Under the Weather

Posted by Mark Figart on January 16, 2007

A cold spell has settled in over the Texas Hill Country, and some accompanying rain and sleet has done a number on our little town of Boerne. Roads are pretty much impassable, so the team works from their respective homes and we each battle cabin fever. Colin suggests hot tea, and I opted for a little music to help lighten the mood.


A Lucky Winner

Posted by Joann on December 08, 2006

I’d like to give a “shout out” of thanks to My Hill Country Kitchen for the generous door prize I won last night at the Boerne Chamber mixer. Al and Stacey Auxier, owners of My Hill Country Kitchen, hosted a packed house for the after hours event.

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