Boerne

Marketing Can't Erase Bad Customer Service

Posted by Cindy on May 18, 2010

Customer service is the process of taking care of a customer before, during, and after the sale. While the level of service may differ with the value or cost of the goods or service, the outcome should be the same: a pleasant customer experience that reinforces perceptions gathered through marketing materials, referrals, etc. That's the theory, at least.

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Lamenting the Loss of Portfolio Pieces

Posted by Zachary on May 12, 2010

In case you haven't noticed—and judging by the attendance, you haven't*—we made a few changes the other day over at our portfolio. We're not talking major renovations; I simply added three items and removed two. However, the experience left me with a touch of melancholy.

The two items I cut from the list—the Boerne CVB and the Cibolo Nature Center—were jobs performed for local clients with whom we've had long-standing relationships. Those relationships aren't in jeopardy, incidentally. For one, we simply wanted to show off some of our recent work; additionally, one of those websites was built on a platform we no longer use or emphasize.

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In With the New : A Fiddlin' Frogs Story

Posted by AMac on July 30, 2008

A few months ago, an eager business owner walked into Digett looking for a new identity. Not as a person, but as a company—Fiddlin' Frogs, to be exact. Fiddlin' Frogs was, at the time, a small boutique in Boerne specializing in trendy, wearable clothing, unique furniture, and some other merchandise you'd have to see to believe.

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