Marketing

How to Solve Your Customer's Problems and Make Money Doing It

Posted by Emma Ruehl on July 31, 2017

You’ve invested the time and effort to craft a solid sales message and marketing campaign. The offer is great, the price is right, and people should be flocking in your doors and email inboxes to purchase. You’ve even paid a company to help get your website to rank in the top five of Google’s search results page, and your site’s traffic has soared as a result.

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Don't Build Things Differently. Build Different Things.

Posted by Emma Ruehl on October 26, 2015

You don’t need Millennials to tell you that mobile sites matter. Mobile usage is slowly taking over desktop, and there are no signs of slowing down. Just this year, we saw the scales significantly tip towards mobile, taking 51% of the digital media time pie, compared to a 42% share for desktop. Some best practices from desktop web design carry over to mobile principles, but it would be a mistake to treat them as the same animal. As Will Critchlow, founder and CEO of Distilled, said, “Don’t build things differently; build different things.”

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Real Marketing Ideas from a Fake Sport

Posted by Amy Peveto on April 07, 2015

A few weeks ago I was snookered into watching WrestleMania, the WWE’s yearly wrestle-palooza. It’s ridiculous and clearly fake, but I couldn’t stop watching because it was packed with amazing stories. If only there was a way to bring this storytelling energy into the marketing world!

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The Best Writing Tips for Engaging Your Audience

Posted by Amy Peveto on December 23, 2014

I love writing, but it’s a tough gig. Relying on blogging “inspiration” is a terrible strategy, so you have to get used to knuckling down and just getting it done — and getting it done right.

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Time to Deck Your Marketing Strategy This Holiday Season

Posted by Jennifer Edwards on December 10, 2014

Although Black Friday has come and gone, we are still just getting into the holiday shopping season. Don’t wait any longer to pump up your marketing strategy — now is the time to give your customers some holiday cheer. Here are three ways you can improve your marketing this holiday season.

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Make your product better

"P" is for Product, Above All

Posted by Mark Figart on November 19, 2014

In classic marketing academia, the so-called "Four P's" comprising the "marketing mix" are product, price, place, and promotion. Since the dawn of the age of mass media, the marketer's job may have centered most around "promotion".

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Mind the Customer Service Gap: Are You Falling In?

Posted by Jennifer Edwards on September 30, 2014

There are potholes forming between consumers and businesses. These gaps arise when the customer’s expectation of the service doesn’t quite match up with their actual experience of the service. However, we as service providers are not at a complete disadvantage; understanding the five "gaps" that can lead to unsuccessful delivery of service — and what factors affect them — will help prevent you from leaving your customers disappointed.

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