Hey Zachary,

Thanks for the ruminations on Power to the People. One member of my family would assert that she's always had power as a consumer - even when the head of one company called to say they were picking up their product and had given sales strict instructions never to sell to her again. But, her mission in life was to be a satisfied customer.

I suspect the more reasonable (?) of us, as you say, "expect reasonable efforts to address their concerns." Unfortunately, I have found increasing abandonment of service, whether it's instructions in every language but English or no instructions at all. Who wants to go to a store anymore? And try to get a "supervisor" on the phone, after listening to five minutes (at least) of pre-recorded options (they can never understand a Texas accent). So, I am left with one option - online - and an ever growing community of peeps from Facebook and Twitter. So I say, yes we've been given power . . . finally.
Scottie