Strategy

Reputation Monitoring: Your Customers are Talking About You

Reputation Monitoring: Your Customers are Talking About You

Posted by Art Williams on March 09, 2011

Do you know that your customers are talking about you? That thought probably scares you and you may wonder, “What are they saying?” “What if it’s bad?” “What can I do about it?”

Things have changed. The little guy has a voice that can be heard all around the world if the message is clear and rings true. This means that an upset customer can instantly communicate their dissatisfaction to tens, hundreds, or thousands of people via Twitter, Facebook, or a blog — and you can’t stop it!

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How to Create an Editorial Calendar

Posted by Amy Peveto on February 23, 2011

Business blogging is a lot like exercise: you know you should do it because it’s good for you, and because you’ve seen friends succeed at it; but taking that first step feels a lot like doing a trapeze act without a safety net.

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